Jill is a seasoned leader at American Express with more than 15 years of experience in global digital product strategy and management. She has a specialty in delivering acquisition and retention strategies for B2C and B2B audiences leading cross functional teams to plan, build and launch new products and services.
In her current role, Jill manages the Enterprise CRM (Salesforce) platform and partnership at American Express to fuel the acquisition and growth of mid to large-sized businesses. Prior to this role, she was responsible for creating a new suite of SaaS-based applications for small business customers to help them manage cash flow, save time, lower costs and expand their customer relationships. Jill has also held various functions in risk management driving underwriting credit and fraud reduction strategies to mitigate losses for the company.
Jill has a diverse background in corporate, advocacy and non-profit ventures. She co-founded the Asian employee network at American Express as well as started the Chicago Chapter of Post March Salon (PMS), an organization dedicated to activism through sisterhood, political engagement, education, and community-based volunteering. Additionally, Jill is passionate in volunteering her time towards pro bono consulting opportunities for social enterprise and nonprofit organizations.
Jill holds a BA from the University of Michigan Ann Arbor with a double major in economics and psychology. In her free time, she loves to travel, hike, dance and brainstorm the next great business idea.